Test
VERO/FALSO
Stabilisci se le seguenti affermazioni sono vere o false.
Telephoning is often the most effective and direct form of communicating.
- True
- False
- "This is Jennifer Steel." - Jennifer is introducing a friend on the phone.
- True
- False
- "Can you put me through to Mr Roger ?" - The caller wants to speak to Mr Roger.
- True
- False
- "Can I have extension 338?" - The caller wants to continue his conversation with 338.
- True
- False
- "You're through, Mr Steel, please go ahead." - The line is engaged.
- True
- False
- "The line's ringing for you, Mr Steel." - The line is free.
- True
- False
- "Please hold the line." - The operator is asking the caller to wait.
- True
- False
- "I'll get Mr Roger to call you back." - The operator will ask Mr Roger to return the phone call.
- True
- False
- "I didn't catch that. Could you just repeat what you said?" - The operator cannot catch the line.
- True
- False
- "Look forward to hearing from you again soon." - A formal way to end a conversation on the phone.
- True
- False